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Source Types Book
Title Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits
AuthorGoodman, John A.
PublishedNew York :AMACOM,2009.
Call Number658.8
Locationสำนักวิทยบริการและเทคโนโลยีสารสนเทศ
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Source Types Book
TitleServices, Marketing and Management/ Audrey Gilmore
AuthorGilmore, Audrey
PublishedNew DelhiResponse Books2003
Call Number658.8 GI488S
Locationสำนักวิทยบริการและเทคโนโลยีสารสนเทศ
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Source Types Book
TitleThe customer is CEO : how to measure what your customers want- and make sure they get it/ Forler Massnick.
AuthorMassnick, Forler
PublishedNew YorkAmerican Management Association1997
Call Number658.812 MA418C
Locationสำนักวิทยบริการและเทคโนโลยีสารสนเทศ
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Source Types Book
TitleSupply Chain Management : Strategy, Planning, And Operations/ Sunil Chopra, Peter Meindl
AuthorChopra, Sunil
PublishedUpper Saddle River, New JerseyPearson/Prentice-Hall2004
Call Number658.721 CH549S
Locationสำนักวิทยบริการและเทคโนโลยีสารสนเทศ
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